Initial conversation
We discuss the nature of the concern, identify the institution or matter involved, and explain whether our services may be appropriate.
OUR APPROACH
Investigate. Analyse. Guide.
A clear process helps clients understand what is known, what needs investigating and what their options may be.
HOW WE WORK
Structure makes a complicated matter easier to navigate.
Every case is different. We tailor the scope of work to its facts, documents, urgency and relevant procedures. The stages below describe a typical approach rather than a guaranteed outcome.
Agree on the scope
Before detailed work begins, the agreed engagement should define responsibilities, fees, potential costs and the work to be undertaken.
Document & fact review
We organise available records, review decisions and correspondence, and identify missing information or procedural questions.
Guidance or engagement
We provide practical next steps, help prepare structured responses and support appropriate processes within the agreed engagement.
Feedback and closure
We keep the client informed about material developments and summarise the work and next steps as appropriate.
FEES & EXPECTATIONS
Clear terms. No vague promises.
Written engagement first
The consultancy describes a success-fee model for eligible claims matters. Any fee, definition of success, expenses and limitations should be agreed in writing before work begins.
Your information matters
We recommend sharing only basic details through the initial contact form. Sensitive claim documents should be provided only through an agreed, secure process.
TAKE THE FIRST STEP
Let’s put clarity back into your claim.
Tell us the basics. We will help you understand how an initial assessment may work.