Your information deserves care.

Effective date: 16 October 2026. For privacy enquiries, please contact our team using the details below.

1. Responsible party

3C Consultancy (Chipana Claims & Complaints Consultancy), South Africa, is responsible for the personal information submitted through this website. For privacy enquiries contact info@3cconsultancy.co.za.

2. Information we collect

Our contact form requests your name, email address, enquiry topic, message and confirmation that you have read this notice. Technical security information may include an IP address, session identifier and reCAPTCHA verification data. Please do not submit identity numbers, financial records, claim documents or medical details through the initial enquiry form.

3. Why we process information

We use enquiry details to respond to messages, consider whether a matter falls within our services, protect the website against abuse and maintain necessary business records. If you become a client, any additional processing should be explained in the engagement arrangements and relevant notices.

4. Sharing and processors

Information may be processed by our website hosting provider, email service provider and necessary technology suppliers. Google reCAPTCHA is used to limit automated abuse and is subject to Google's own privacy terms. Information may be disclosed where lawfully required.

5. International processing

Some technical suppliers may process information outside South Africa. Any such transfers must be handled in accordance with applicable POPIA requirements.

6. Retention and safeguards

Information should be retained only for as long as reasonably necessary for the stated purpose or applicable legal duties. Appropriate organisational and technical safeguards should be maintained. No internet transmission can be guaranteed completely secure.

7. Your rights

Subject to POPIA, you may request access to or correction or deletion of your personal information, object to qualifying processing, or raise a privacy concern. Write to info@3cconsultancy.co.za. You may also contact South Africa's Information Regulator through its official channels.

8. Cookies and reCAPTCHA

This website uses a short-lived essential session cookie to protect form submissions. Google reCAPTCHA may use its own technologies for abuse detection. The site does not intentionally deploy marketing analytics or advertising cookies as part of this project.

9. Updates

This notice may be revised when business practices or legal requirements change. The latest version will appear on this page.